Q1. Can we customize products and get market support?
Yes. We welcome customization. Please inform us of your detailed market demands, and we will discuss and propose helpful suggestions to find the best solution for you.
Q2. What are your terms of payment?
Usually, we accept T/T and irrevocable L/C at sight. For regular orders, terms include a 30% deposit and full payment before delivery.
Q3. What are your delivery terms?
We accept EXW, FOB, CIF, etc. You can choose the one which is most convenient or cost-effective for you.
Q4. How long does sample and mass production take?
Generally, it takes 5-7 days for sample making and 10-25 days for bulk orders, depending on the order quantity.
Q5. What are your packing terms?
Generally, we pack goods in neutral cartons. For fragile items, we use wooden frames. We can also accommodate specific requirements.
Q6. How do you handle quality problems after sales?
Take photos of the issues and send them to us. We will provide a satisfactory solution within 24 hours after confirming the problem.