Frequently Asked Questions
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Can we customize our brand and get support for our specific market?
Yes. We welcome customization. Please inform us of your detailed requirements and market demands. We will discuss and propose helpful suggestions to find the best solution for your needs.
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What are your standard terms of payment?
Usually, we accept T/T and irrevocable L/C at sight. For regular orders, we require a 30% deposit, with full payment due before the delivery of goods.
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What are your delivery terms?
We accept various delivery terms including EXW, FOB, and CIF. You can choose the option that is most convenient or cost-effective for your logistics.
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What is the lead time for samples and mass production?
Generally, samples take 5-7 days to complete. For bulk orders, mass production typically takes 10-25 days, depending on the order quantity and specifications.
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How do you handle product packaging?
Generally, we pack our goods in neutral cartons. For fragile items, we use wooden frames for extra protection. We can also accommodate specific packaging requirements based on your needs.
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How are quality problems handled after sales?
Please take clear photos of the issues and send them to us. We will analyze the situation and provide a satisfactory solution within 24 hours after confirming the problem.
LuxPower Light
